Customer Service
Matters
WHAT'S INCLUDED?
Slide Show
Included Videos
Presenter Notes
Present-Like-A-Pro! Guidelines
Delegate Handouts
Certificate Template
Our DIY Customer Service Matters toolkit has been created after much research and real-life experience. We have done all possible to include an exhaustive collection of materials that you will need to provide effective and long lasting training that will change the way your staff interact with customers forever. Delving deep, we will show you how to tackle problem areas that may be spoiling your image. Ask yourself; could service delivery be improved? Is reliability always what it should be? By getting your team involved in the training process in-house, they can contribute their own thoughts and come up with suggestions as to how you can work together to tackle specific issues.
Beneficial for all
We recommend that every employee is included in the training, no matter their role within the company as morale will be boosted and staff will begin to appreciate the many benefits accrued from working as a team. Time after time, our clients tell us that they are amazed at the positive effect that the training has upon their business and their customer service offering.
What’s in the kit?
Your kit will comprise video, presenter notes, delegate handouts and completion certificates. The video presentation, Customer Service Matters, is made up of high impact slides with quality graphics that illustrate key points and concepts. The course will cover the following essential areas of instruction:
Definitions - what is customer service?
Why customer service is essential to every
business
Customer dissatisfaction - the causes
The key foundations of great customer
service; Communication, Care,
Competence, Consistency and
Commitment
Assessment and personal Action plans
It is essential that your staff maintain interest and do not get bored during the training process; for this reason, we also include interactive puzzles and ice-breakers to set the mood and encourage essential participation.
The end result?
Your employees will have a detailed and comprehensive knowledge of exactly what they need to do and how they should behave in order to provide great customer service constantly. Each will have a personal list, specifically tailored to each individual, that will provide them with a precise list of actions they need to take in order to achieve it. Your company will benefit immensely and staff will be highly motivated and energized.
Once you lose a customer, it is very difficult to get them back. By training your staff in the correct way, current customer retention rates will increase and new customers will be constantly attracted.
Click here to see sample slides from the DIY customer service kit.
What’s in the kit?
Your kit will comprise video, presenter notes, delegate handouts and completion certificates. The video presentation, Customer Service Matters, is made up of high impact slides with quality graphics that illustrate key points and concepts. The course will cover the following essential areas of instruction:
Definitions - what is customer service?
Why customer service is essential to every business
Customer dissatisfaction - the causes
The key foundations of great customer service;
Communication, Care, Competence, Consistency and
Commitment
Assessment and personal Action plans
It is essential that your staff maintain interest and do not get bored during the training process; for this reason, we also include interactive puzzles and ice-breakers to set the mood and encourage essential participation.
What’s in the kit?
Your kit will comprise video, presenter notes, delegate handouts and completion certificates. The video presentation, Customer Service Matters, is made up of high impact slides with quality graphics that illustrate key points and concepts. The course will cover the following essential areas of instruction:
Definitions - what is customer service?
Why customer service is essential to every business
Customer dissatisfaction - the causes
The key foundations of great customer service;
Communication, Care, Competence, Consistency and
Commitment
Assessment and personal Action plans
It is essential that your staff maintain interest and do not get bored during the training process; for this reason, we also include interactive puzzles and ice-breakers to set the mood and encourage essential participation.
What’s in the kit?
Your kit will comprise video, presenter notes, delegate handouts and completion certificates. The video presentation, Customer Service Matters, is made up of high impact slides with quality graphics that illustrate key points and concepts. The course will cover the following essential areas of instruction:
Definitions - what is customer service?
Why customer service is essential to every business
Customer dissatisfaction - the causes
The key foundations of great customer service;
Communication, Care, Competence, Consistency and Commitment
Assessment and personal Action plans
It is essential that your staff maintain interest and do not get bored during the training process; for this reason, we also include interactive puzzles and ice-breakers to set the mood and encourage essential participation.
What’s in the kit?
Your kit will comprise video, presenter notes, delegate handouts and completion certificates. The video presentation, Customer Service Matters, is made up of high impact slides with quality graphics that illustrate key points and concepts. The course will cover the following essential areas of instruction:
Definitions - what is customer service?
Why customer service is essential to every business
Customer dissatisfaction - the causes
The key foundations of great customer service; Communication, Care, Competence, Consistency and Commitment
Assessment and personal Action plans
It is essential that your staff maintain interest and do not get bored during the training process; for this reason, we also include interactive puzzles and ice-breakers to set the mood and encourage essential participation.
What’s in the kit?
Your kit will comprise video, presenter notes, delegate handouts and completion certificates. The video presentation, Customer Service Matters, is made up of high impact slides with quality graphics that illustrate key points and concepts. The course will cover the following essential areas of instruction:
Definitions - what is customer service?
Why customer service is essential to every business
Customer dissatisfaction - the causes
The key foundations of great customer service; Communication, Care, Competence, Consistency and Commitment
Assessment and personal Action plans
It is essential that your staff maintain interest and do not get bored during the training process; for this reason, we also include interactive puzzles and ice-breakers to set the mood and encourage essential participation.
